FAQ

Q

What does BACKPRO Co. Ltd., do?

A

BACKPRO Co. Ltd., provides service that relates to industrial automation equipment’s maintenance and improvement from many different industrial areas.


We also buy discontinued foreign products for the customers.


We provides a solution on data back-up and complete deletion of data for protection of data and a raid system that protects data from any outside attacks such as virus or lansomeware, too.



Q

I would like to know each department’s contact information and personnel’s too.

A

Call the customer service center 043-266-1133 and check it out.

Q

I would like to ask questions through website.

A

You can leave any comments on /Online customer service center/

You do not need to log in to do so, and the answer to your questions will be on the comments or will be emailed.

 

Q

I would like to visit your office.

A

The HQ of BACPRO is located on the 3rd floor, 588, 1 Soon-hwan ro, Heungduk gu, Chung-joo city, Chung-chungbook-do.

Q

How long does it take to repair industrial equipment?

A

It depends on the product and the period will be determined after a diagnosis of professional engineer.


It takes 1-3 buisness days to diagnose and the date you receive your product can be discussed with the personnel.

 

Q

How much does it cost?

A

It is free to get a diagnosis.


You can check any details by calling us 043.266.1133.

Q

Do I need to visit when to repair any equipments?

A

You can mail us.


Generally, you need to pay for the cost and if the product is expensive and needs extra carriage, you can consult with our personnel. (043.266.1133)

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